CassandraClaire

The staff was very rude. They 'manager on duty' (Braylen) accused my family (including my 7 year old son) of smoking weed. We knew it must have been a misunderstanding so we requested to speak to the supervisor. They informed us that he would not be in till the morning so we patienly waited. When we first went down to resolve the situation the entire front desk was laughing in our face. They thought it was funny and said they were not going to return our money. They falsely accused us and charged our debit card $250. We felt as if they were judging us because we are mexican. Be prepared to pay $250 if the staff feels like accusing you of something. We were hoping the supervisor would be professional and do the right thing but he stated that he agreed with the manager on duty and was not going to refund our money. He said "he would not doubt" that I smoked in the room with my child. I feel so disgusted with the entire staff. Not to mention the floors in the room are sticky, room smells dusty and like mold (thats probably what they smelled), and the pillows are horrible. DO NOT STAY HERE! We even got police involved to search our room in hopes to prove to the hotel that we were telling the truth but that did not help, We just hope no one else goes through this.