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Extended Stay America - Denver - Tech Center South - Inverness

9650 E Geddes Ave, Englewood, Colorado 80112-3685 USA

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Reviewed by
cbrown45

  • 1 Review
  • 0 Helpful
September 30, 2023
Rated 1.0

BEWARE OF SCAM!
I booked a room here for 2 nights through the hotel itself (not a 3rd party site) 9 days before I planned to stay. Since I paid, in full, ahead of time, I got a good rate.
Fast forward to the day of the booking, I drive 8 hours from Iowa and arrive at 3 p.m. which is the earliest you can check in. I am told that the hotel cancelled my reservation because they were overbooked. The front desk staff said this often happens with 3rd party sites, but I did NOT book through a 3rd party site even though the desk staff claimed I did. I am dumbfounded at this point because I checked the morning of to make sure the payment went through and the booking was still confirmed. I received no email of a cancelation, nor a refund at the time I tried to check in. I ask why this would happen without an email and what I'm supposed to do. I ask for a print out showing proof that they refunded my stay which is when I saw that the stay was cancelled 30 minutes before I arrived. Yes, THIRTY minutes before I walked in to check into my room, they cancelled it without notifying me. It is over 24 hours later and I still have yet to receive an email or other notice signaling that they cancelled my stay.
Now here's the kicker...the desk staff told me that if I made a new booking and came back at 5 p.m., then they would have a room ready for me. I asked how that's possible if she just told me they cancelled my booking 30 minutes before this interaction because they were overbooked. The desk staff said that I need to lose the attitude just because I am utterly stupefied by this interaction at this point. I did not raise my voice, nor use foul language. I simply asked questions to understand the situation because it did not make sense to me.
Now, since I just spent all day driving, have a concert to go to in a few hours in Denver, and have a dog with me, I just take what I could get and accepted the offer to rebook with them. The desk staff tells me to do it on my phone, I ask her if she can just do it on her side since I am already here. She tells me that I will get a better rate by booking online and told me to do that. So I go ahead and do so while I am in front of her. While the new rate showed it was 5 dollars cheaper per night than my original booking, when I went through with the order, I noticed it totaled 70 dollars more than the original booking. I bring this up and she said that she can't do anything since I booked originally with a cheap rate for advanced purchase. I said I technically did but now you made me rebook at the time of check in. She says there's nothing she can do and I don't have to stay here if I don't like it.
So I ask for her manager's contact info and she gives me a business card, but when I get to my car, I notice the number is just the national extended stay call line amd I have no way to use that to get I touch with the manager.
I spent the next 2 hours on the phone trying to lodge a complaint and get a refund for the new booking because afyer everything I realized they just scammed me.
So, ultimately, they cancelled my stay because they were overbooked 30 minutes before check in. They have me rebook in the lobby online and charge me 70 dollars more in fees. So they just scammed me into an extra 70 dollars because I was desparate. Despicable.
Also, a lady came in when I was rebooting and she was also told her stay was cancelled because of overlooking and she never received notice either because she was here to check in.
Scamming people out of hundreds of dollars. Not sure if it's just the branch in Denver or Extended Stay as a whole. But, do NOT book here. Do NOT give them money. Do NOT let them scam you too.

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Extended Stay America - Denver - Tech Center South - Inverness

9650 E Geddes Ave
Englewood, Colorado
80112-3685 USA
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