Ameristar Casino Resort Spa Black Hawk

nice! free drinks while you gamble & good food...also a beautiful view.

I was very impressed with the hotel upon arrival. The Deluxe King Suite is very beautiful. It is a smoking room that they do an incredible job at keeping free from that "smoking room" stench. I'm a smoker that doesn't like smoke indoors, but wanted the option available since I don't have my children with me. We extended our stay a night right away because the room was so nice. Here at the end of my stay I'm still impressed with the room but not so much with the service provided. Room service this morning was a joke. Pancakes wouldn't melt butter, sausage was halfway to jerky, and my apple juice came as orange juice. For the price, 18% gratuity added, 2$ delivery charge, and $5 cash tip, it should've been right. It's pancakes and sausage. Yesterday morning when We dined in at the restaurant it was perfect and delicious. Fireside Restaurant service was good except waiter, Jay, became annoyed with me because he felt I ordered too much food. He said "I don't think you realize how much food you ordered." He didn't realize I wanted the country fried steak for later. After we told him the order was fine, he started to be short with us, his demeanor totally changed. I don't know why he tried so hard to down sell. Later in the day I ordered a turtle ice cream and was given a chocolate shake. At the WayPost we also received our order wrong. The casino was okay. I did win 200.00, as I went to a bonus on the first spin of the slot. I would've played more but kept being interrupted by security asking for ID. It was overboard. One even said he had to go run it to make sure. It's not enjoyable to play while continuously being carded and making sure the person who took your ID comes back. I don't trust you anymore than you trust me. I was carded 4 times in an hour and a half, I'm 34. I just went back to the room. Took it as a sign to keep my winnings. Thanks Ameristar. The Latino security woman outside the gift shop actually challenged me about my DL like she thought it was fake. Quizzed me about my city and address. Acted like she knew all about Minnesota, then said "but you'd have to get used to snow and cold in CO. Ummm. Okay. About an hour later as we walked past this woman, another blonde security guard came up and stated "look, there's four of them over there." She was pointing at four young men minding their own business. They then both approached the young men like police officers and stated "ID's right now guys. What are you doing? Where are you from?" Treating people like criminals is not good for business. I ordered a drink while playing and the girl never came back. I expect basic courteous service no matter what if you want my money, but especially when paying 600 for a couple days stay. It was a nice room but I wouldn't recommend or come back. All interactions with staff were awkward or rude.