3.7
6 votes

Hilton Garden Inn Amarillo

9000 Interstate 40 West, Amarillo, Texas 79124 USA

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Reasonable
Open Now
Wed 12a-11:59p
  • Chain
  • Credit Cards
    Accepted
  • Wheelchair
    Accessible
  • Public
    Restrooms
  • Wifi
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Reviewed by
koriashley

  • 1 Review
  • 0 Helpful
August 26, 2021
Rated 1.0

We stayed at the Hilton Garden inn, Amarillo Texas August 15,2021. We WERE NOT told upon arrival that there was a huge security issue ongoing. Five thefts in the past week in the parking lot. Also
We WERE NOT told upon arrival that there were NO SECURITY CAMERAS ON THE PROPERTY. We just so happened to park in the spot closest to the front door, backed in and under a huge light. However We woke up the next morning to our yeti box and tent being stolen from the bed of our truck with all of our camping supplies inside.

Our desk clerk, Acacia, was extremely nice and apologetic.She was the one who informed us of all the robberies, her wallet included, and that there no security cameras on site. She even told us the desk clerk at checkin WAS SUPPOSED to warn us and have us lock up our valuables. I wish he would have. Because now we are out of almost $1000 worth of merchandise and my fathers irreplaceable knife.

We asked Acacia to call the manager. And Cameron, the manager, came. She has been of no help. Only offered a couple points to my Hilton account.

We left the hotel and I called Hilton customer service. Spoke with a lady who started our case. This hotel is owned by a company in India. Please choose another hotel. This Hilton knows they don’t have cameras and don’t protect their guests. Zero customer service.

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Reviewed by
samantha

  • 115 Reviews
  • 38 Helpful
November 22, 2014
Rated 4.0

I've stayed at Hilton Garden in Amarillo on a business trip. The hotels location is great right next to the interstate, and close to a Big Texan Steakhouse and the center of Amarillo. The staff was very helpful and courteous, the check in and the check out took only a minute. My room was very clean and nicely decorated, the bed was the best, so soft and comfy, the room also had a big desk and cable TV. The hotels fitness center had new equipment and the breakfast was tasty and fresh. It was a very good stay and i highly recommend this hotel.

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Hilton Garden Inn Amarillo

9000 Interstate 40 West
Amarillo, Texas
79124 USA

Hours

Open 24 hours today
  • Sun - Sat: 12:00 am - 11:59 pm

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  • Parking
  • Pets Allowed
  • Restrooms
  • Wifi
  • Wheelchair Accessible
  • Credit Cards Accepted
  • Swimming Pool
Check In
3:00 PM
Check Out
11:00 AM
Rooms Count
90
  • Bar
  • Laundry
  • Safe Box
  • Restaurant
  • Business Center
  • Luggage Storage
  • Air Conditioning
  • Fitness Facility
  • All Day Front Desk
  • Meeting Facilities
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Campground, Amenities, Parking

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