hitalbot.wallace

Hi Shelly Jahnke, my name is Talbot Wallace and I'm the manager of the hostel. I understand your frustration and apologize for the mistake. We discovered that we were overbooked that night and called you immediately to see if we could work something out for you. Like my staff mentioned before, we are very sorry for the inconvenience and did have other rooms available for you for your stay during the next three nights. Anyone who knows the hospitality business knows that overbooking happens occasionally. That's not an excuse and I have a family as well, so I hate to see you have this problem. BTW- we did have a cancellation and I believe my staff called you that morning to reiterate the option. Once again, it was an honest mistake and I apologize for the inconvenience . Good luck and hope your visit to Portland wasn't ruined.