Among the worst service we have ever seen anywhere. A very small inconvenience turned into a near drowning, hospital visit, and criminal investigation because the company couldn't be bothered to send us help for a sinking boat they negligently sent us out in.
They rented us a double kayak missing a required plug to keep the boat airtight - sank about an hour in and we were stranded in the 100 degree weather in the middle of this lake surrounded by rock walls. Called them a dozen times for help, kept making excuses, "not my department," "we aren't search and rescue," etc. Became an emergency when two people needed medical attention from the heat - we had to flag down a boat to call the police.
The boat rental people only showed up an hour and a half after we called, after the police were already notified. And when they showed up they were SO unhelpful, rude, unapologetic. We were so confused as to why they wouldn't help with ANYTHING. As though we were inconveniencing them. I believe Alicia was the name of one of the primary offenders here. Zachary James was another unprofessional, mean and angry little man. Just awful.
We can't in good faith recommend this place to anyone based on the abysmal behavior of the people running the place. Seemed like a third of the staff were high and another third had the intellect and initiative of a kindergarten class. Manager, even with three sets of police taking statements, refused any sort of apology. Can't fathom why.
Anyway the police were also shocked at their negligence and took statements from everyone to file a criminal investigation with the state. One guy ended up going to the hospital.
RENT AT YOUR OWN RISK and don't expect any help from anyone if they send you out in a broken boat.