elyzabeth.marcussen

It was OK. I wouldn't say it was a 4. Granted, the day we were there the computer system was down and the lady at the front desk was kind, but a bit frustrated. When I told her the room was prepaid through Hotels.com, she said they don't do that. Um, my credit card says clearly they do. It all worked out in the end, but I was nervous giving my credit card information with her skepticism. At first, she tried to put us in a room and explained we might see a fan in there because there was a water problem, but just put the fan outside our door. When we went into the room, the carpet was still damp, there was a musty smell and two industrial fans going full blast. Um, no thanks. So, we asked if we could have another room and understood if it would have to be on the second floor. She said sure, and gave us another first floor room... why didn't she just do that in the first place? Why put guests in a room that still has towels on the floor and two industrial fans going full blast to dry out a rug? Once we were settled into the new room, which now smelled musty to me, but it probably was just from my previous experience in the other room, the A/C was quite loud, the bathroom very tight in which to maneuver, the "decorative" pillow on the bed had a stain on it (I moved it to the closet as soon as we got in) and the top sheet was quite worn. Other than that, the room was clean, the WiFi free, and the cable offered enough options. It was good to be able to back right up to our door and unload and unload our vehicle. The morning crew did a very good job setting up a breakfast with many options -- including fresh fruit to help balance out the carbs you can always count on at free hotel breakfasts.They were very nice, even refilling coffee tableside. But then they got very pushy about the BW Rewards thing, and just so I could get out without getting rude about it, I signed up for it. For the money -- it was $80 bucks for a nonsmoking king-size -- it was good, but four out of five? I think not.