September 06, 2016
Rated for: Customer Service
Was this helpful?
September 06, 2016
So disappointed in the customer service. Very unwilling to help me and my family.
We got to the front door and were not greeted, but rather interrogated as to what why we were there and then we were turned away because our baby was with us checking in. I had to find another accommodation for my family to have shelter far from home even after paying full price for two nights in advance!!
I found the hotel on the road trippers app and did not see it listed as adult only so I was looking forward to staying there
Would not recommend this hotel.
Was this helpful?