3 votes

Holiday Inn Express & Suites Petersburg-Fort Lee

11979 South Crater Road, Petersburg, Virginia 23805 USA


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Open Now
Mon 12a-11:59p
  • Independent
  • Credit Cards
  • Wheelchair
  • Public
  • Wifi
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Holiday Inn is a multinational brand of hotels, part of the British InterContinental Hotels Group. Originally a U.S. motel chain, today it is one of the world's largest hotel chains

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  • 386 Reviews
  • 26 Helpful
September 07, 2019
Rated 1.0

My pics are from October 3, 2016. I'm clearing out my phone, and wasn't a Roadtrippers member at that time. This experience was so bad, that I wanted to warn anyone considering staying here. My husband travels for his work, and I go with him sometimes. Usually, we stay at Hilton properties, and are Diamond Members. I was in the hotel room, while my husband was working in the area. I was awakened in the morning to a fire alarm going off. Then, when I went into the hall, there were pieces of the ceiling missing, and ladders, and tools, and there was no notice of maintenance work being done while we were there. Then, when I get back into my hotel room after the fire drill was done, there was a leak in my hotel room bathroom (as you can see from the pics that I posted.) Water was pouring from the vent in the ceiling, splashing on the toilet, sink, and tub. The water in the toilet turned light brown, then dark brown, and was dirty. The maintenance man told me to run the water in my tub and it was brownish. At first the front desk staff didn't seem to want to tell me what was going on. I couldn't get any answers. One of the maintenance men finally told me there was a pipe that burst on a floor above me, I was on the first floor. I didn't know if it was safe to stay in my room. None of the workers seemed to know what to do, or had answers for me. When I asked to speak to a manager, they said there wasn't one available, which is odd since most chain hotels have managers during the day time. They didn't offer to do anything for our troubles. We were so unhappy with our experience that we decided to move. They didn't do anything to make up for the mishaps and poor treatment of us. We had to ask for them to waive the fee for that day since we were moving because the hotel wasn't working properly or safe. I do understand that things happen beyond control, but the workers were not helpful or prepared to handle the situation. They didn't seemed concerned at all for my safety or that my belongings may get damaged. For those reasons, I wouldn't stay in this hotel again.

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Holiday Inn Express & Suites Petersburg-Fort Lee

11979 South Crater Road
Petersburg, Virginia
23805 USA


Open 24 hours today
  • Sun - Sat: 12:00 am - 11:59 pm

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  • Parking
  • Pets Allowed
  • Restrooms
  • Wifi
  • Wheelchair Accessible
  • Credit Cards Accepted
  • Swimming Pool
  • Outdoor Seating
Check In
3:00 pm
Check Out
11:00 am
Rooms Count
  • Laundry
  • Safe Box
  • Restaurant
  • Childrens Area
  • Business Center
  • Air Conditioning
  • Fitness Facility
  • All Day Front Desk
  • Continental Breakfast
See More Details (28)

Campground, Amenities, Parking, Dining

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