Harrah's Hotel & Casino

first we were highly upset because we booked 5 months in advance for a king room and showed up being told those were sold out and only Queens left.
After talking to a supervisor, Tim, he found us a king. I don't understand why the front desk lady wasn't able to, but a supervisor had no trouble.
The room is spacious and has a big bathroom. We found the bed comfortable and slept well.

The only other issues we had was trying to get housekeeping as it rang and never answered. We tried calling room service but they hung up, so called front desk and they got housekeeping.
Also, no room safe.