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3.3
3 votes

Holiday Inn Express & Suites St. George North - Zion, an IHG Hotel

2450 N. Town Center Drive, Washington, Utah 84780 USA

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$$
Reasonable
Open Now
Fri 12a-11:59p
  • Independent
  • Credit Cards
    Accepted
  • Pet Friendly
  • Wheelchair
    Accessible
  • Public
    Restrooms
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“It's all about you”

Holiday Inn is a multinational brand of hotels, part of the British InterContinental Hotels Group. Originally a U.S. motel chain, today it is one of the world's largest hotel chains

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  • 1 Review
  • 0 Helpful
July 22, 2023
Rated 1.0

Stayed in rm.135. Looked like it was not cleaned. Complained to the front desk 4 times. Once I asked for a mop because the floors were filthy. I went and bought a mop, sheets, cleaners, couch cover blanket, sponge and soap (for dishes), hand soap, shampoo & conditioner, body wash, and several disinfectant sprays and wipes. So I basically cleaned our room. I showed pics of the dirty floors before & after I cleaned, but blonde girl and the front desk (Wed, around 9:30 pm) was not concerned. I brought food from the fridge to Kaitlyn at the front desk (it was not ours no one cleaned the fridge inside or outside) and she said Gabriella is new (housekeeping) and I said even new people know what to clean.

Our microwave blew up and caught fire! I was warming water for 1 minute. Under the sink and inside cabinets were not cleaned. The bathtubs were gross and smelled of mold.

We only stayed here because we have in the past 10 yrs. on and off, however, now it is run down by people now who do not care. Stayed 4 nights! After I cleaned, it was better.

Upon checkout, I
showed Kaitlyn pics of the gross room. She kept saying “I am not going to argue w/you”. I was not arguing I simply showed her rm pics and asked what happened to this place it used to be nice. Her reply once again Gabriella is new and we stayed 4 nights. I said I cleaned the place and no need for a housekeeper who cannot clean. What I failed to state, is we have a son w/special needs and we are up all night and wake up around 2-3 pm.

Worst customer service. Kaitlyn could not make eye contact and you could tell by her starting to turn red, she was the angry one. I guess I expected more professionalism from the main person running the front desk. My last words were “ I get it” meaning you think I am just some “Karen” complaining and you do not care.

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Holiday Inn Express & Suites St. George North - Zion, an IHG Hotel

2450 N. Town Center Drive
Washington, Utah
84780 USA
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Hours

Open 24 hours today
  • Sun - Sat: 12:00 am - 11:59 pm

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    Pets Allowed
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    Restrooms
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    Wifi
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    Wheelchair Accessible
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    Credit Cards Accepted
Check In
3:00 pm
Check Out
11:00 am
Rooms Count
100
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    Laundry
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    Safe Box
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    Business Center
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    Air Conditioning
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    Fitness Facility
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    All Day Front Desk
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    Meeting Facilities
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    Outdoor Activities
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    Continental Breakfast
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