Urban Kai Stand-Up Paddleboarding

A group of us booked the full moon paddle a couple years ago. It was cancelled at the last minute due to weather. The employee said he would give us a credit for a full moon paddle to be used anytime in the future. My husband and I do not live in the area but we come to visit family on occasion. I explained that it would be sometime before we could make it back to the area. He assured us it was not a problem. I have called the shop several times over the last 2 years and left messages, was told someone would call me back, and sent email inquires for rescheduling. I reached out again on 10/6/2018 and finally reached the owner, Aimee, who thought this was a practical joke and laughed it off. I provided to her the original voice message, the email showing the payment, the email trying to reach them, and a screen capture of her own website showing our payment and booking was still "unknown" status because we haven't been able to use it. Aimee said she was busy and had to go. I explained this is why I haven't been able to resolve the matter in 2 years. When I finally speak to someone they put me off. Don't call back as promised. Don't respond to emails. Then Aimee laughs that I am playing a joke on her asking only to be able to book a date on the calendar that I paid for and provided documentation of payment. After reading the reviews on various website I get this is how she conducts her business regularly. A business had an opportunity to provide raving fan service but instead showed many examples of how a business can fail.