Hilton Garden Inn Nashville Vanderbilt

We had a wonderful trip in general but I wouldn’t stay here again.

The room was clean and location was good. Front desk and shuttle staff were nice.

You have to schedule room cleaning services. We scheduled twice but both times our room was not serviced (trash still there, dirty towels still there, bed sheets not cleaned, etc) both times I called the front desk. The first time they brought us towels and told us if we wanted our bedsheets changed we’d have to do it ourselves. The staff scheduled our cleaning for the next day but it didn’t happen either.. The second time they quickly brought us towels and trash bags. You put your own trash in the hallways so you will see other peoples trash/pizza boxes etc. we had quite the collection of dirty towels..

Shuttle service was good when you could catch it. It was not a consistent schedule like other hotels. Instead of being on the hour/half hour or scheduled trips it was random. When you call the shuttle it will always be 20 minutes away. Other guests had similar issues. We used the shuttle three times and walked or Ubered other times. Self parking was advertised online a little cheaper than it was in the hotel.

Checkout was very fast but I wasn’t given a receipt or summary of charges. They told me it would be emailed.

Convenient for downtown, friendly and helpful staff, room was clean and very comfortable