Best Western Plus Loveland Inn

The location of the hotel is both convenient and not. Its right off I-25 so super easy to find. There is a gas station right next to it you basically go through to get into it. However, the road is a one way road and there is no light to turn in so you always have to go "east" when you leave and enter from the west. Not that big of a deal. We stayed the first night in their one and only King Suite. That was great. Really nice room (apartment really) and we were very impressed. The suite was booked the next two nights of our stay so we got a regular room. The room itself inside was nice. Clean and well appointed. However... They had decided to book a softball team in the hotel and stick us right between them. So they were screaming and running and screaming until 2am. Not to mention some of the rooms are 'outside' the hotel. These are VERY noisy rooms as the parking lot is literally at your door. All night long its ppl in and out of cars. Alarms chirping and beeping. People laughing/yelling/smoking right outside - Honestly its a nice hotel, just make sure that your room is INSIDE the hotel. Further, don't bother depending on the laundry facility. It is CONSTANTLY in use, in fact, most of the time ppl are all waiting on someone who has left their clothes in the dryer etc. Ah well. The staff are VERY nice and even let us check in our second room one hour early.

I booked on Price line, called this hotel to confirm my upcoming reservation and request bed and room preference. I talked to Karen, she was busy and away from the deck doing a security check and asked if I could call back in a few minutes. I said "of course" and called back approximately 15-20 minutes later and proceeded to request my bed preference in a non smoking room. She stated that I would need to address that request through Price line and they would advise the hotel of my request. I did just that. Price line then faxed the request and informed me that Karen was very busy and that I personally needed to call the hotel again and confirm that they received the faxed request....what a mess!
Some hotels will just do the request themselves others make you do leg work that ultimately leads to frustrated customers as well as hotel staff having 4 phone calls instead of just one and trying to honor a request. Ridiculous!
I guess we shall see if I get the requested room when I check in.