“Discover affordable luxury”
Discover affordable luxury and unlimited fun at the Aquarius Casino Resort . Rising from the heart of Laughlin Nevada, this desert gem overlooks the Colorado River from all angles. The Aquarius is the epicenter of Laughlin Nevada hotels and the recipient of eight prestigious 2011 “Best Of” awards from the Mohave Valley Daily News , including Best Accommodations, Best Fine Dining - The Vineyard, and Best Video Poker. Aquarius Casino Resort blends exciting gaming, entertainment , and accommodations with down-to-earth hospitality. Rise to the challenge and win big with over 1,250 state of the art slot and video poker machines to choose from, along with a state-of-the-art race and sportsbook . Grab a front row seat for world-class musical acts such as Kid Rock, Trace Adkins, the Beach Boys, and ZZ Top. Exceptional value and impeccable service—along with the best Laughlin Casino hotel deals – set the Aquarius apart as Laughlin’s premier new vacation spot.
Not more than 10 minutes after my husband and I check into the hotel I trip over a piece of duct tape on the floor where I assume the carpet is ripped located by Duets. I broke my foot and severely sprained my ankle...to add insult to injury NO ONE from the hotel management...Not the manager, assistant manager, the assistant managers assistant asked me if I needed ANYTHING, not ice, wheel chair for my stay nothing. I was flabbergasted....this is no way to run a hotel or have quality customer service. The incident ruined our trip...I hobbled around the hotel for two days out of our trip and was in bed very early because the pain was so excruciating. The security guys were very nice and provided me w/very small useless compresses (3) which were not user friendly and the cold only lasted 10 minutes. I was able to make ice packs for myself w/the ice maker....WAY down the hall from my room. I am sure the housekeeping staff thought I wet the bed because of the ice melting it was very uncomfortable. on the day before our departure I walk w/one of the security guys Omar) to show him the area where the incident occured. Omar took pictures my husband and I took pictures of the area which the incident occured, the duct tape and pictures of my colorful swollen ankle and foot. It is all on caught on film from the eye in the sky and there were many witnesses. I am not the kind of person that sues anyone as it leaves a very bad taste in my mouth with all of the unscrupulous people that sue for willy nilly reasons. However, given the fact that no one from the hotel seemed to give a rats ass as to my needs or concerned with my injury...not even "were sorry for the unfortunate incident" I would have been fine with that...some kind of recongnition for my pain and suffering. EXTREMELY POOR customer service or lack there of. Not only will I write a letter to your corporate offices the owner and CEO of the Aquarius. I will write a scathing review on your website, yelp, Westways and travel guide. If you wish to contact me you may do so by email or phone of which you should have if not my name is Michelle Morgan and we stayed at your hotel 12/06-12/10 our room #12120.
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Aquarius Business Center
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