Kayenta Monument Valley Inn

Visited in fall of 2020. Front desk staff was extremely rude and at the time I chalked it up to stressful COVID times but after seeing more recent reviews on other sites I see it is an ongoing issue. Seemed to be very inconvenienced, almost disgusted with having to check us in. Room was dark and dingy and smelled musty and like cigarrette. Air condition did not work, beds were hard, pillows were flat and there were unhoused people in the parking lot asking for money. Feeling unsafe and uncomfortable, we ended up checking out after about an hour and with other hotels booked out had no choice but to drive on to Colorado, the next destination in our road trip. Old does not need to equal uncomfortable. Inexpensive updates could be made and staff could be trained better, as they are in the hospitality insudtry, after all.

It was cold outside when we arrived at the hotel. By the time we got into our room we were freezing so we put on the heater. It worked great but was quit noisy. The room was clean and staff friendly. This is a small town but coming in we saw several fast food places and the hotel has a restaurant.

The rooms were nice but very overpriced. No complimentary breakfast, no fridge or microwave. No way to get a late meal or shop for food late. Area is scary at night. No other options in the area.

The rooms were nice but very overpriced. No complimentary breakfast, no fridge or microwave. No way to get a late meal or shop for food late. Area is scary at night. No other options in the area.

The man at the service desk was difficult and he confused our reservation with another person. After seeing the room did not fit our reservations, he acted put upon and dismissive. The rooms themselves were lovely with updated features and lots of nice touches.