Sheffield House Bed and Breakfast

131 Kuulei Road, Kailua, Hawaii 96734 USA

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“wake up feeling brand new”

Conveniently located in Kailua, a residential Kailua Beach community. We have two vacation rental units-- the Garden Suite and the Ginger Studio with a Secret Garden -- which are connected to - but separate from - our house. As a welcome gift a complimentary breakfast of pastry, fruit, juice, coffee and tea is provided in your room for the FIRST morning. Book it now phone (808) 262-0721.  Both of the units have off- street parking, private entrance, phone , wireless internet connection, and color TV. Mexican tile floors, wicker/rattan furniture and tropical colors set a beautiful scene for a relaxing vacation. While it IS air-conditioned, we have good tropical breezes almost all of the time and ceiling fans in every room. We have quiet split system airconditioned system. We are a non-smoking facility. 

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Reviewed by
katrinaespiritu

  • 3 Reviews
  • 0 Helpful
March 24, 2014

please refer to trip advisor for full review and pictures of roaches!

1 person found this review helpful

Reviewed by
katrinaespiritu

  • 3 Reviews
  • 0 Helpful
March 24, 2014

BOTTOM LINE IF YOU CHOOSE TO STAY HERE:
- IF YOU DON’T LIKE BIG CREEPY CRAWLY ROACHES DON’T STAY HERE.
- IF YOU DON’T WANT RUDE, CARELESS HOSTS IN THE EVENT YOU DO ENCOUNTER ROACHES WHILE STAYING HERE, DON’T STAY HERE.

BETTER YET… JUST DON’T STAY HERE. PERIOD.

My boyfriend and I had booked the Ginger Suite for six days + five nights, from Monday, 03/17 to Saturday, 03/22. I had booked this in advance and was very excited for my trip out to Hawaii, as I have never been.

Definitely a first trip out to Hawaii to remember! Unfortunately not for the amazing beaches, the amazing food, nor even for the beautiful weather. It was for the lack of consideration, poor customer service, and lack of good judgment that now has forever tainted my image of bed & breakfasts’, as this was also my first time staying in one. Good job Sheffield House Bed & Breakfast, with double kudos especially to Paul for helping to facilitate and influence my changing opinion of this 

I am DEATHLY afraid of roaches. If given the opportunity, I wouldn’t lay on a bed of roaches (especially the ones found at the Sheffield House) if offered $1 million dollars. Apparently on my first night of staying at the Sheffield House, my boyfriend killed a big roach without having told me (so as not to scare me) as he knew we still had a long stretch of five more nights to go. Second night of staying here, no roaches (that I saw). Third night, four roaches TOTAL that we had seen (please refer to my posted pictures).

Here’s what happened. So it’s about 10PM, boyfriend and I are laying in bed watching some TV, when I saw three BIG, UGLY roaches (one big one on the wall, and two big ones crawling on the floor). IMMEDIATELY I got out of bed, raced over to their house (posteriorly adjacent to my room), and confronted Paul about the roach issue. Paul in disbelief said, “How is that possible? We get the room fumigated once a month.” And in response, I said, “Even if you do, there are three big roaches that I see, and they are still there.” So he went over to my Ginger suite to try to reconcile the issue. He followed promptly with Raid in hand and visually inspected the place. He then said, “Welp, if they’re here, I don’t see any. They must’ve ran away.” He said that carelessly and with such disinterest evident that he just wanted to just return home and that him rattling random objects in the room to no avail resolved the issue. I responded with, “They’re just hiding. I’m deathly afraid of roaches!!! I didn’t know that you had roaches here. I can’t sleep well now tonight now knowing that there are big roaches in the room.” He offered to shake things up around the room, which he did so superficially. He swept one dead roach from behind the trash can and said that’s all the roaches he saw. (FYI, that roach was just there, my boyfriend and I had no knowledge of it). Before appearing as though he was going to retire back to his house, Paul in total disbelief as if I had said the most ludicrous statement, said “I find it very hard to believe that you said you saw roaches. How is that possible? We fumigate the place once a month.” Be that as it may as he says he does, which month he’s talking about beats me completely. Could’ve well been some month back in ’76, because fumigation or not, whatever way, shape, or form, they’re fumigating, has more than proven their efforts to be highly ineffective. Just that lack in believing that a customer that is paying good money to stay at their B & B, has nothing better to do with their time than to bother you at some odd hour in the night for roaches should be convincing enough. So when he said that statement, that just did it for me. I am trying to compile together an idea as to why he was behaving and speaking to my boyfriend and I so carelessly, suggestively, and condescendingly. I don’t know if it’s because he looked at us and he thought we were younger thus making it okay to speak to his paying customers that way? I have no idea…age, or ANYTHING, you should speak respectfully, courteously, and act like you give a damn to your paying customers as they are the ones bringing you business. So I told him that there were three roaches still running about in the room (could’ve well been more too!), and that I was just too scared to sleep in the Ginger Suite tonight because I couldn’t sleep there restfully and peacefully knowing roaches were still there. I asked him if I can have a discount on that night since I’d be sleeping in my car, and he was so quick to respond with an unyielding refusal saying, “No! I’m not giving you a discount.” He stood in the doorway in silence as I just sat there in disbelief pondering how he had single-handedly made my highly anticipated Hawaii trip take a turn for the worst. He said I’ll leave the raid in the room. And I told him to just close the door behind him and he left.

I apologize for sounding like a big baby, but I cried when Paul left the room because I was so upset that I paid $900 to stay here for six days. Rightfully, I am entitled to have someone give a damn and try to correct and make things right especially since I didn’t sign up to stay in room infested with roaches!!! Had I known there were roaches you bet your ass I wouldn’t have stayed there! Like any good business, when a restaurant messes up on your order, they won’t charge you for it; when a hotel is overbooked, they’ll give you a free upgrade or comp you a free night; when you complain about an employee at any establishment and speak to the manager, they’ll offer you something to compensate for your bad experience. Paul was so insensitive to his paying customer and offered NO ALTERNATIVE in correcting this huge fault, and that I had this dilemma of where to try to sleep peacefully that night. I’m three months pregnant so should I chance staying in the small ginger suite with no air circulation and subject myself to the fumes of raid as they stay stagnant and overpowering if my boyfriend were to spray it to kill roaches?

In the morning following that night, despite having three more days that were already paid for in advance, my boyfriend and I packed our bags ASAP and checked out first thing in the morning.

please refer to trip advisor review for roach pictures!

1 person found this review helpful

Reviewed by
katrinaespiritu

  • 3 Reviews
  • 0 Helpful
March 24, 2014

BOTTOM LINE IF YOU CHOOSE TO STAY HERE:
- IF YOU DON’T LIKE BIG CREEPY CRAWLY ROACHES DON’T STAY HERE.
- IF YOU DON’T WANT RUDE, CARELESS HOSTS IN THE EVENT YOU DO ENCOUNTER ROACHES WHILE STAYING HERE, DON’T STAY HERE.

BETTER YET… JUST DON’T STAY HERE. PERIOD.

My boyfriend and I had booked the Ginger Suite for six days + five nights, from Monday, 03/17 to Saturday, 03/22. I had booked this in advance and was very excited for my trip out to Hawaii, as I have never been.

Definitely a first trip out to Hawaii to remember! Unfortunately not for the amazing beaches, the amazing food, nor even for the beautiful weather. It was for the lack of consideration, poor customer service, and lack of good judgment that now has forever tainted my image of bed & breakfasts’, as this was also my first time staying in one. Good job Sheffield House Bed & Breakfast, with double kudos especially to Paul for helping to facilitate and influence my changing opinion of this 

I am DEATHLY afraid of roaches. If given the opportunity, I wouldn’t lay on a bed of roaches (especially the ones found at the Sheffield House) if offered $1 million dollars. Apparently on my first night of staying at the Sheffield House, my boyfriend killed a big roach without having told me (so as not to scare me) as he knew we still had a long stretch of five more nights to go. Second night of staying here, no roaches (that I saw). Third night, four roaches TOTAL that we had seen (please refer to my posted pictures).

Here’s what happened. So it’s about 10PM, boyfriend and I are laying in bed watching some TV, when I saw three BIG, UGLY roaches (one big one on the wall, and two big ones crawling on the floor). IMMEDIATELY I got out of bed, raced over to their house (posteriorly adjacent to my room), and confronted Paul about the roach issue. Paul in disbelief said, “How is that possible? We get the room fumigated once a month.” And in response, I said, “Even if you do, there are three big roaches that I see, and they are still there.” So he went over to my Ginger suite to try to reconcile the issue. He followed promptly with Raid in hand and visually inspected the place. He then said, “Welp, if they’re here, I don’t see any. They must’ve ran away.” He said that carelessly and with such disinterest evident that he just wanted to just return home and that him rattling random objects in the room to no avail resolved the issue. I responded with, “They’re just hiding. I’m deathly afraid of roaches!!! I didn’t know that you had roaches here. I can’t sleep well now tonight now knowing that there are big roaches in the room.” He offered to shake things up around the room, which he did so superficially. He swept one dead roach from behind the trash can and said that’s all the roaches he saw. (FYI, that roach was just there, my boyfriend and I had no knowledge of it). Before appearing as though he was going to retire back to his house, Paul in total disbelief as if I had said the most ludicrous statement, said “I find it very hard to believe that you said you saw roaches. How is that possible? We fumigate the place once a month.” Be that as it may as he says he does, which month he’s talking about beats me completely. Could’ve well been some month back in ’76, because fumigation or not, whatever way, shape, or form, they’re fumigating, has more than proven their efforts to be highly ineffective. Just that lack in believing that a customer that is paying good money to stay at their B & B, has nothing better to do with their time than to bother you at some odd hour in the night for roaches should be convincing enough. So when he said that statement, that just did it for me. I am trying to compile together an idea as to why he was behaving and speaking to my boyfriend and I so carelessly, suggestively, and condescendingly. I don’t know if it’s because he looked at us and he thought we were younger thus making it okay to speak to his paying customers that way? I have no idea…age, or ANYTHING, you should speak respectfully, courteously, and act like you give a damn to your paying customers as they are the ones bringing you business. So I told him that there were three roaches still running about in the room (could’ve well been more too!), and that I was just too scared to sleep in the Ginger Suite tonight because I couldn’t sleep there restfully and peacefully knowing roaches were still there. I asked him if I can have a discount on that night since I’d be sleeping in my car, and he was so quick to respond with an unyielding refusal saying, “No! I’m not giving you a discount.” He stood in the doorway in silence as I just sat there in disbelief pondering how he had single-handedly made my highly anticipated Hawaii trip take a turn for the worst. He said I’ll leave the raid in the room. And I told him to just close the door behind him and he left.

I apologize for sounding like a big baby, but I cried when Paul left the room because I was so upset that I paid $900 to stay here for six days. Rightfully, I am entitled to have someone give a damn and try to correct and make things right especially since I didn’t sign up to stay in room infested with roaches!!! Had I known there were roaches you bet your ass I wouldn’t have stayed there! Like any good business, when a restaurant messes up on your order, they won’t charge you for it; when a hotel is overbooked, they’ll give you a free upgrade or comp you a free night; when you complain about an employee at any establishment and speak to the manager, they’ll offer you something to compensate for your bad experience. Paul was so insensitive to his paying customer and offered NO ALTERNATIVE in correcting this huge fault, and that I had this dilemma of where to try to sleep peacefully that night. I’m three months pregnant so should I chance staying in the small ginger suite with no air circulation and subject myself to the fumes of raid as they stay stagnant and overpowering if my boyfriend were to spray it to kill roaches?

In the morning following that night, despite having three more days that were already paid for in advance, my boyfriend and I packed our bags ASAP and checked out first thing in the morning.

PLEASE REFER TO TRIP ADVISOR FOR ROACH PICTURES!

1 person found this review helpful

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Sheffield House Bed and Breakfast

131 Kuulei Road
Kailua, Hawaii
96734 USA

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  • Check-In
    • 3pm
  • Check-Out
    • 11am

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