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4.0
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Christmas RV Park

25525 E. Colonial Drive, Christmas, Florida 32709 USA

Closed Now
Opens Thu 9a
  • Pet Friendly
  • Wifi
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“Where it's the holidays.. all year!”

Our RV Park is located in Christmas Florida where it's a tropical Christmas all  year 'round!  As you tour our site you will notice that all RV's are welcome! Christmas RV Park is a popular destination during the winter months. We recommend making a deposit for a site early to guarantee your 3 month minimum stay.  If it's a short visit you would like to reserve, please call for availability. We are a pet friendly park, however we encourage responsible pet companions...please call in advance, some size and weight restrictions may apply.   There is a refreshing pool open year 'round as well as Horseshoes, Shuffleboard and campfires to name a few fun things to do...We also have many planned activities throughout the  "winter" weeks from November through April. We have two laundry facilities and two sets of clean restrooms available with HOT showers. All our sites are full hook up sites with water, sewer and electricity.   Please contact us if you have any questions.   We look forward to your visiting us soon!    

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Reviewed by
RandallMabe

  • 1 Review
  • 0 Helpful
November 24, 2016

Let’s first start with the facts. You were authorized to take ONE debit transaction of $81.00. You “inadvertently did a refund instead of a debit” does not give you authorization to take it upon yourself as the agent of the business to take action prior to speaking to the owner of the credit card which is what you did. Yes, you called to tell the owner of the card that a mistake was made, however you did not speak to the owner, you left a voicemail that continued with WHAT you did to correct it, taking it upon yourself to correct it without gaining this authorization from the owner of the card. No credit or debit was pending on the account viewable to our bank when you made the call to the owner of the card on Monday. Now, there are TWO $81.00 credits that posted Tuesday evening, and a debit of $162.00, which is the transaction you had no authorization to make. So now you have “inadvertently” given TWO separate credit transactions that were mistakes which also means you were not correcting it the right way. Wednesday morning (today) now ANOTHER $162.00 transaction is pending to post, again with NO authorization for this transaction, as stated you were authorized ONE debit of $81.00 period, and now we have more mistakes that are pending. There is still no resolution other than your remark to watch our account as you will yours. So our bank will now work to ensure that this is correctly debited once the most recent transaction posts and will dispute the additional monies you have mistakenly charged, again.
Now let’s talk about customer service, the appropriate action that should have been taken was to call the owner of the card without taking any prior action, tell the owner of the mistake, and gain authorization from the owner for the correct owed amount. There is no dispute that $81.00 is what should have been charged and needs to be. As the consumer, the number of debit and credit transactions that your business is doing on our account is very concerning, and would be to any credit card owner. Your appropriate responses in dealing with the owner of the card should have been gracious and apologetic, they have been anything but, including telling the customer do you not understand English, hanging up on the customer, threatening to call the law if the customer calls back, and refusing to give the owners name and number when requested by the customer for mistakes you as the agents of the business made is a serious lack of customer care.
Other facts: the stay was pleasant, relaxing, and nice for an older park, we had a great time. We would have come back for more visits, however your lack of customer care and your unauthorized uses of our credit card means we will not come back nor will we recommend your park to other RV travelers, of which we belong to several RV clubs. Had you practiced customer care appropriately with how you handled this situation we would have understood the mistake and gladly worked with you to correct it. We now have to wait until Friday when our bank opens to see what will post for the pending $162.00 debit and monitor our account for any other transactions you may do to our account. Friday will be 5 business days after checking out of your park.
Lastly it would serve you well to understand what laws you are subject to when you have the care of customer’s credit or banking information and what laws protect the consumer so that you do not violate them, both for the state of Florida and at the Federal level. In such it would serve you well to know what violations you have done as a result of this issue.

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Christmas RV Park

25525 E. Colonial Drive
Christmas, Florida
32709 USA

Hours

Closed Now
  • Mon - Sat: 9:00 am - 1:00 pm

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  • Pet Friendly
  • Wifi
  • 167 Camp Sites
  • Pull Through
  • Full Hookup
  • 50 AMP
  • Big Rigs
  • Dump Station
  • Sewer Hookup
  • Showers
  • Laundry
  • Swimming Pool
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