catabq

Sub-par; Won't Accommodate Disability; Callous: On reservation I requested Ground Floor due to Disability but was put upstairs anyway —no elevators. Having forced me upstairs Suburban did NOTHING to help me drag luggage up there. In the room I found zero site or Cable info and a 20-yr-old tube TV incapable even of showing the current channel number—especially aggravating since I was stuck there so much due to pain caused by stairs. After 2 days of this featuring none-to-poor communication from staff on availability of a Grnd Flr room —inc staff lying to my face saying other staff had told me words never said —I was FINALLY afforded a Grnd Flr room whereupon Suburban AGAIN did Zero to help me move heavy (re-packed) luggage on stairs. This further exacerbated my Chronic Pain until Incapacitation UTTERLY disrupted the rest of my week-long stay. So near $1000 in expense ended up mostly wasted. At least the 2nd, Grnd Flr room had a folder with hotel and Cable info, and a flatscreen—hi-def capability of which was wasted since this Suburban hadn't contracted hi-def from its Cable provider. Detail (e.g. credits) often indecipherable due to poor resolution. Nor were Cable schedule info/settings available via remote/menus as at any other hotel. Insult-to-injury, the 2nd room had no shampoo & only ½ mini-bottle of conditioner... PLUS, HBO listed by hotel NOT inc., the sole TWO premium channels (of a whopping +/- 50 total Cable channels) were instead Showtime.