Jules P

I had a terrible experience here. I had booked a trailer for my business partner and I, we were attending an industry event in Joshua Tree. But at the last minute I could not leave LA and I wanted my partner to go without me. Hicksville would not let her check in because I was not there and the room was in my name, they would not honor my request to cancel the room; and then on top of it they charged me 2 late check in fees AND a no show fee. They refused to work with me, their customer service is attitude ridden and virtually non-existant. The manager was rude and dismissive, he kept referencing the fact that I had in fact agreed to all of their policies at the time I reserved the room (you have no choice; if you don't "agree" to their policies, you can't book a room).
PLEASE BEWARE THEY HAVE VERY UNFAIR AND VERY STRICT POLICIES HERE. AND THE MANAGER IS AN ASSHOLE.