St. Mary Lodge
St. Mary Lodge

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July 11, 2017
Rated 1.0

We booked a single night pre paid stay at this facility. While the website gave a brief description of the value room it does not contain pictures nor detailed information regarding the location and quality of the basement rooms. Upon arriving at the facility and checking into our room, we where horrified at the level of quality and condition that this value room represented. I can only describe our room as as the saddest hotel room I have ever seen. Concrete floors, cold, hollow core entry doors, worn out furniture, old bedding, pathetic artwork, windows you cannot see of, exposed plumbing pipes in the ceiling and a general lack luster approach to any design or quality of materials. While the room appeared to be generally clean except for the overused, threadbare stained chair cushions and bedspread we did not stay long enough to further investigate. The front door was hollow core and the knob was loose in its housing hardly providing a feeling of safety.
We asked the front desk if another room was available and expressed our displeasure. Sadly no other rooms even at a higher price where available. We decided we could not stay in here as it did not feel safe, welcoming nor clean. After locating another facility to stay at, at a higher cost which I was happy to pay for piece of mind, we returned and checked out approximately 4 hours after checking in and never stayed in the room.
We requested a refund partial or full and received a form reply and no refund or consideration.

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